Shipping & delivery

Purchases are shipped from our own or third-party warehouses, stores or offices from various points in India. Our endeavour is to make the products reach you within 7–10 business days from receipt of order and payment, depending on the address for delivery.

Order deliveries will be made by our own staff or third-party courier and logistics companies or Postal Services, usually between 10:30 am and 7 pm, Monday to Saturday. Goods will need to be signed for upon delivery.

We take no responsibility for goods signed for by an alternative person other than the person ordering the product at the address indicated at the time of the order. Since the transactions are authorised by the card holder, we do not take responsibility for incorrect addresses provided at the time of placing the order.

We are not responsible for damage to products after delivery. All claims, if any, for shortages or damages must be reported to customer service on the day of delivery through the Contact Us page on the web store. Also, the said shortage of goods needs to be highlighted and signed on the Proof of Delivery copy and returned to the delivery person.

In case your order has not been delivered but is reflecting “Delivered” on the tracker, please highlight it within 24 hours, or else we will not be able to process your request.

If a product is undelivered or returned to its origin, customers are entitled to receive a full refund. This condition is applicable only on products without any custom engraving.

Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are shown at the time of checkout, and consumers will know about this before making payments.

Shipping charges of Rs 500 are levied on orders above Rs 1,000.

Our endeavour is to ensure that all products listed on the site are available in stock for dispatch to the buyer. However, in case the same is not available for any reason, we are liable to process the refund.